Return Policy for Promotional Products and Corporate Giveaways

At [Your Shop Name], we appreciate your business and are committed to providing high-quality promotional products and corporate giveaways. We understand that sometimes returns are necessary, and we strive to make the process as easy and straightforward as possible. Please review our return policy below.

1. General Return Policy

Eligibility for Returns:

• Items must be returned within 30 days of receipt.
• Products must be unused, in their original packaging, and in resalable condition.
• Customized or personalized items are non-returnable unless defective or damaged.

2. Return Process

Initiating a Return:

• To initiate a return, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].
• Provide your order number, the item(s) you wish to return, and the reason for the return.

Return Authorization:

• Our customer service team will issue a Return Merchandise Authorization (RMA) number, which must be included with your return shipment.

Shipping Returns:

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• We recommend using a tracked shipping service or purchasing shipping insurance for items over [$Amount] to ensure safe return delivery.

3. Refunds

Processing Time:

• Once we receive your returned item and inspect its condition, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used at the time of purchase.

Restocking Fee:

• A restocking fee of [X]% may be applied to returns for non-defective items.

4. Damaged or Defective Items

Inspection:

• If you receive a damaged or defective product, please notify us within 7 days of delivery for a full refund or replacement.
• Include photos of the damage or defect to expedite the return process.

5. Exchanges

Exchanges:

• We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.

6. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized products
• Clearance or sale items
• Gift cards

7. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at:
Email: info@promohub.co.ke
Phone: +254 729 470858
Address: Tikoo House, 2nd Floor Keekorok Rd, Nairobi, Kenya

Thank you for shopping withPromo Hub! We appreciate your understanding and cooperation in our return policy. Your satisfaction is our priority.