Frequently Asked Questions
Got questions? We’re here to help you get the most out of Promo Hub!
Can I request a custom gift?
Yes! Promo Hub allows you to make custom requests for gifts not listed on the website. Just head to our contact page and let us know what you need.
How long does delivery take?
We usually deliver within 2–4 working days within major towns. For upcountry deliveries, it may take up to 5 working days.
What payment methods are accepted?
We accept M-Pesa, credit/debit cards, and bank transfers. For bulk/corporate orders, invoicing is also available.
Do you offer corporate or bulk discounts?
Absolutely! For orders of 10 items or more, we provide special pricing and branding options.
Can I return a gift?
Returns are accepted within 7 days for unused, unpersonalized items. Please see our return policy for full details.
Is same-day delivery available?
Same-day delivery is available for select Nairobi orders placed before 12 noon. Please call to confirm availability.